Frequently Asked Questions (FAQs) about Casino

Navigating the world of online casinos can be exhilarating, but it often comes with a host of questions and uncertainties. At Casino, we understand the importance of clarity and transparency when it comes to your gaming experience. That's why we've put together this extensive Frequently Asked Questions (FAQs) article to address your queries and provide you with a comprehensive understanding of various aspects of our casino.


Q: How do I create an account? A: To create an account, click on the "Register" button in the top right corner of the webpage and provide your details in the provided fields.

Q: What do I do if I have forgotten my password? A: Contact our friendly support staff via live chat or email, and we'll help you reset your password.

Q: Can I change my email address? A: Unfortunately, email address changes are not allowed. If you encounter issues, reach out to our support staff for assistance.

Q: Can I create more than one account? A: Players are only allowed one account per IP. If you accidentally created multiple accounts, contact support to address the situation.

Q: What currency can I use on ThePokies? A: The default currency is AUD (Australian Dollar). For New Zealand players, deposits will be charged in AUD, with appropriate conversion applied by your card provider.

Deposits and Withdrawals

Q: How do I make a deposit? A: Log in to your account, click the deposit button, enter the amount, and proceed to the secure checkout. Your deposit will be instantly available.

Q: Do you charge a fee for deposits? A: No, we cover the fees on our end, but be aware of potential fees from your bank.

Q: What's the minimum deposit amount? A: The minimum deposit is $20 AUD.

Q: How do I make a withdrawal? A: Visit the cashier section, click on withdrawal, and enter your local bank account details. We process withdrawals promptly.

Q: How long does it take to process withdrawals? A: We process withdrawals within the same day, and local banking infrastructure ensures quick transfers, typically within 1 business day.

Bonuses and Wagering

Q: What is a bonus? A: A bonus adds money to your account based on specific conditions. Wager the bonus amount x30 (unless specified) to convert it into real funds.

Q: How can I claim a bonus? A: Verify your mobile number in the Rewards section. Receive an SMS verification code, preventing duplicate accounts.

Q: How can I track my wagering progress? A: Check the Rewards menu for a wager progress bar that shows your wagered amount and remaining balance. Casino License

Q: Are you licensed? A: Yes, we are licensed by the Curacao government under sublicense N.V #365/JAZ, adhering to strict guidelines and audits.

Q: Are your games fair? A: Yes, our partnered providers undergo audits by approved third parties to ensure a random and unbiased RNG.

Pokies Gameplay

Q: What if the game freezes during play? A: Re-enter the game to restore your session, or the game may conclude on the server. Contact support for assistance.

Q: Can I use a VPN to access region-blocked games? A: Yes, we allow VPN usage to access games blocked in your region, setting us apart from other casinos.

Q: I can't open a game, what should I do? A: Clear your cache and cookies, restart your browser, or contact support for troubleshooting.

Mobile Playing

Q: Can I play on mobile devices? A: Yes, our platform is accessible on mobile devices, offering a seamless gaming experience.

Q: Do I need to download an app to play on mobile? A: No app download is required. Access our platform through your mobile browser for instant play.


Q: Are my personal details secure? A: Yes, we use SSL encryption to ensure secure transmission of sensitive information.

Q: Do you require verification documents for withdrawals? A: In most cases, we don't require verification documents for withdrawals, prioritizing your convenience.

Responsible Gambling

Q: Can I close my account? A: Yes, you can close your account if you're struggling with problem gambling. Contact support to initiate the process.

Q: Can I temporarily suspend my account? A: Absolutely, we encourage responsible gambling. Our support staff can help you suspend your account for a specified period.

This FAQ section provides comprehensive answers to common questions about Casino. Whether you're curious about account management, deposits, gameplay fairness, or responsible gambling, we're here to provide you with transparent and informative answers.